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Online Review Management Services

Online review and reputation management is a powerful way to understand how customers are talking about an organizations’s offerings, employees, and brand. It incorporates local listings such as Google My Business, review sites such as Yelp, and employee feedback sites such as Glassdoor to provide a detailed report of how a company is viewed online. Arc Intermedia’s review management system alerts employees when a new review is available, allows they to respond directly to reviews, and even offers on option to send out private surveys to conduct research on customer satisfaction, employee interactions, and more.

Our services include complete review management system setup, a review of all local listings to confirm the information is correct and up-to-date, regular monitoring, location setup for companies with multiple locations, and widget badge creation to promote approved reviews on a company website. Reporting is available on a monthly, weekly, daily, or immediate basis depending on a company’s need. Clients benefit from understanding how their brand is portrayed in the marketplace, uncovering customer pain points, and gaining the ability to respond quickly and efficiently to customer reviews.

Arc Intermedia's Online Review Management Services Include:

Strategy & Set Up

Determine the most important review sites, set up system for alerts, review monitoring, and more.

Listings

Evaluate all local listings to confirm they present complete and correct correct.

Tracking & Analytics

Provide detailed monthly, weekly, daily, or immediate reports for all reviews.

Promotion

Create website widget to promote approved reviews.

How to Choose an Agency for Online Review Management

Review management is a vital component for any company’s marketingAfter all, conversations will be occurring around your organization with or without your input. An agency needs to understand its client’s brand and the impact positive and negative reviews can have on the business. This includes taking the next step to ask for reviews as well as monitoring sites like Google, Facebook, Glassdoor, Indeed, and more. It is also important that an agency look to promote and monitor its client company on industryspecific review sites in fields such as healthcare, real estate, financial services, legal services, retail, hospitality, and others.

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What makes Arc a good review and reputation management agency?

Arc Intermedia understands that a digital strategy doesn’t stop at the website – it’s about making sure all current and potential customers get the correct information about a company, whether they are on the company’s website, an industry site, or researching reviews. Our approach includes review management, requesting reviews from recent customers, and promoting reviews on site. This creates the best opportunity to turn leads into customers and turn customers into repeat customers.

Did you know:

  • 93% of people say online reviews impact their buying decisions, Learn Podium
  • Displaying reviews can increase conversion rates by 270%, Spiegel Research Center
  • Businesses that reply to reviews at least 25% of the time have an average of 35% more revenueWomply
  • 45% of consumers say that they’re more likely to visit a business if it actually responds to negative reviewsReview Trackers

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Still Conducting Research?

That’s completely understandable. Selecting an agency for online review management services or even deciding to use an outside agency at all is an important step.

But while you assess your options for review management services, consider downloading our Free Free Content Funnel Organization Kit.

It’ll help you evaluate your content library, identify gaps in your funnel, and pinpoint where you need to focus your efforts. Useful knowledge for whichever agency you hire.

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