Online review and reputation management is a powerful way to understand how customers are talking about an organization’s offerings, employees, and brand. Arc Intermedia’s review management system alerts employees when a new review is available, allows them to respond directly to reviews, and even offers on option to send out private surveys to conduct research on customer satisfaction, employee interactions, and more. This allows companies to take control of their online identify and engage customers in a positive way.
Determine the most important review sites, set up system for alerts, review monitoring, and more.
Evaluate all local listings to confirm they present complete and correct information.
Provide detailed monthly, weekly, daily, or immediate reports for all reviews.
Create website widget to promote approved reviews.
Fill out our form or call 610.225.1100 to get started today
Arc Intermedia understands that a digital strategy doesn’t stop at the website – it’s about making sure all current and potential customers get the correct information about a company, whether they are on the company’s website, an industry site, or researching reviews. Our approach includes review management, requesting reviews from recent customers, and promoting reviews on site. This creates the best opportunity to turn leads into customers and turn customers into repeat customers.