As Vice President of Operations & Client Relations at Arc Intermedia, Matthew Ulmer’s focus is two-fold: making sure projects achieve the desired results on time and on budget, and making sure clients are informed all along the way.

Matt likes to think part of the culture of The Enjoyable Agency springs from his good nature and good humor and incessant sharing of family adventures and calamities. A playful yet sincere approach to business has helped maintain strong client relationships across his more than 14 years at Arc, though his experience with company management exceeds even that long timespan, with stints at several higher education marketing organizations that saw him training and managing employees from all over the world. Arc’s clients and colleagues also benefit from his passion for technology and fascination with the psychology of marketing. And did he mention the whole good humor thing? He’s very proud of himself that this page is written entirely in the third-person.