Arc Intermedia transforms online reviews from a risk to a revenue driver. While others react to feedback, we help brands build, protect, and amplify credibility across every platform. Our proactive approach gathers authentic feedback, elevates positive voices, and addresses concerns with transparency and care.
By centralizing data, streamlining engagement, and encouraging satisfied customers to share their stories, Arc turns reputation into a measurable advantage. Arc’s leadership in review management results in stronger ratings, greater trust, improved local search, and brands customers confidently choose.
Digital marketing is a business investment and must produce real returns. It’s what our clients expect. It’s what we deliver.
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Does this process seem too easy? That’s what makes us so great to work with. We take complex processes and make them manageable.
Typical online reputation management programs include:
Assess current brand reputation
Integrate effective tools
Devise and implement a review solicitation plan
Receive all comments and reviews
Train on the best way to respond
Report on results
Revise strategies and approaches as needed to continuously improve reputation and sentiment
Certifications, continuing education, platform partnerships, and top tech tools aren’t just perks. At Arc Intermedia, they are requirements and our clients are the beneficiaries.
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Online reputation or review management services help businesses monitor, collect, respond to, and leverage customer reviews across platforms like Google, Facebook, Yelp, and industry-specific sites. The goal is to protect your reputation, encourage positive feedback, and address negative experiences before they harm your brand. Strong review management also helps increase your organic visibility across both traditional and AI-powered search engines by signaling trust, relevance, and quality to algorithms.
Your potential customers rely on online reviews to decide whom to trust. Strong review profiles increase visibility, improve click-through rates, and build credibility. Online review management services ensure reviews are consistently monitored, responded to, and used to improve your customer experience instead of leaving your reputation to chance.
First and perhaps most importantly, AI is influenced by your online reviews. What others say about you on websites other than your own impacts what AI answer engines report on your company and offerings.
Beyond that, AI can streamline online review management by automating review requests, drafting personalized responses, and analyzing customer sentiment. Once connected to your Google Business Profile or social accounts, AI tools can automatically send review requests after a purchase or service, monitor new reviews across platforms, and provide insights into trends and sentiment. You can also use AI to generate response drafts for faster, more consistent engagement, always reviewed by a human for authenticity and brand tone.
Google review management services focus specifically on managing your reviews on Google Business Profile (formerly Google My Business). This includes monitoring new reviews, responding appropriately, flagging policy-violating reviews, and helping you generate more genuine 5-star Google reviews to improve your local search visibility.
Typically, review management includes:
A reputation management strategy is a structured plan to monitor, influence, and enhance how your brand is perceived online. Arc Intermedia’s strategy combines proactive review solicitation, transparent customer engagement, real-time monitoring, and data-driven reporting. We don’t just react to feedback. We transform it into a growth engine that builds lasting brand trust.
Yes. As part of our Google review management services, we help you implement ethical, compliant strategies to increase the number of genuine reviews, such as:
We never buy reviews or use fake accounts, which violates Google’s policies and can damage your business.
We can’t guarantee removal of any review, nor should you trust any company that makes such promises. Only Google can decide that. However, our Google review management services include:
For legitimate customer reviews, the best strategy is to respond professionally in an attempt to resolve their complaint, and generate more positive reviews to outweigh any negative ones.
We manage reviews on:
Our services are tailored to where your customers are most likely to leave reviews.
Yes. Consistent, high-quality Google reviews are a known factor in local search visibility. Strong ratings and recent reviews can:
Professional Google review management services help you maintain both rating quality and review quantity, which supports your broader SEO efforts.
We typically track:
We provide regular reports so you can see exactly how online review management services are impacting your business.
Yes. In many ways, large enterprise businesses benefit the most from professional online review management services. Enterprises usually have multiple locations, large volumes of reviews across many platforms, higher public visibility and brand risk, and complex internal teams (marketing, customer service, legal, PR.) Online review management helps enterprises:
For multi-location or enterprise brands, structured online and Google review management services are essential for keeping your reputation aligned with the quality and scale of your business.
Online reputation management (ORM) pricing varies widely. Basic plans often start at a few hundred dollars per month, while robust, enterprise-level solutions can exceed $10,000 per month. The exact cost depends on factors like the size of your business, how serious or complex the reputation challenges are, and how extensive the service package needs to be. Providers may charge a recurring monthly fee for ongoing management, or offer flat, one-time pricing for specific initiatives such as crisis response or removing/suppressing damaging pages.
